Frequently Asked Questions

For active leaks, sewer backups, or no-hot-water situations, we aim to be on site the same day whenever possible. Call our office and we'll confirm a clear arrival window, give you steps to limit damage in the meantime, and bring the gear to diagnose and fix the issue on the first visit.

Yes. OnGrade is fully licensed and insured, and every job is completed to current Colorado plumbing and excavation code. We pull permits when required, coordinate inspections, and document the work so your home, build, or property stays compliant and protected long after we leave.

We install, repair, and replace all types of water heaters including traditional tank, tankless, heat pump, and high-efficiency models. We'll assess your household's hot water demand, energy preferences, and budget to recommend the best system for your home.

Yes, we offer flexible financing options for qualifying homeowners on major projects like sewer line replacements, whole-home repiping, and extensive excavation work. Contact our office to discuss payment plans that fit your budget.

Pricing depends on scope, materials, and access — a simple faucet swap is very different from a sewer line replacement. We provide upfront, written quotes after diagnosing the job, with clear options so you can choose what fits your budget. No surprise fees and no pressure to upsize the work.

Yes. All labor is backed by our workmanship warranty, and we pass through full manufacturer warranties on installed equipment like water heaters, filtration systems, and boilers. We document every job so warranty service is fast and hassle-free if you ever need it.

Absolutely. OnGrade partners with homeowners, builders, and remodelers across Northern Colorado on new construction, additions, and major renovations — including rough-in plumbing, gas line runs, water and sewer service installs, and final fixture sets. We coordinate with your timeline and inspectors so the job stays on schedule.

Yes. Where the line condition allows, we offer trenchless options like pipe bursting and pipe lining to replace or rehabilitate sewer lines with minimal disruption to landscaping, driveways, and hardscape. We'll camera-inspect the line first and give you a clear comparison between trenchless and traditional excavation so you can choose what fits your property and budget.

Shut off your home's main water valve immediately, open the lowest faucets to drain remaining pressure, and call our office. Keep electronics and valuables away from the affected area. We'll dispatch a technician quickly to locate the leak, complete emergency repairs, and help you document the damage for insurance if needed.

Yes. We provide clear, upfront estimates for plumbing, sewer, water line, gas line, and excavation projects across Northern Colorado. After we assess the scope, access, and materials needed, we'll walk you through the recommended solution and pricing before any work begins.

Common signs include unexplained high water bills, low water pressure, wet or sinking spots in the yard, and water sounds when fixtures are off. Underground leaks can also cause foundation or landscape damage over time. We can locate the issue, confirm whether repair or replacement is best, and restore the area with proper backfill and compaction.

If your water heater is leaking, producing rusty water, making loud popping sounds, or struggling to maintain temperature, replacement is often more cost-effective. We help you choose tank or tankless options, size the system correctly, and install it to code for safe, reliable hot water.

Hydro jetting is a high-pressure drain and sewer cleaning method that scrubs pipe walls to remove grease, roots, and scale. It is ideal for recurring clogs, slow drains, and heavy buildup that a standard snake may not fully clear.

Yes. We handle sewer and water service line repair and replacement, including underground pipe work that requires excavation. Our team can assess the line condition, recommend a targeted repair or full replacement, and complete the job with pressure testing and inspection-ready workmanship.

Yes. We install and repair gas lines for furnaces, water heaters, ranges, dryers, fireplaces, and outdoor features like grills, patio heaters, and fire pits. Proper sizing and pressure testing are critical for safe operation and code compliance.

Yes. We provide septic diagnostics, repairs, and pumping coordination, and we can support compliant installs when needed. If you notice odors, slow drains, or soggy areas in the yard, your septic system may need attention before a backup happens.

Some projects require permits, especially for water service lines, sewer work, gas lines, and certain equipment replacements. Requirements vary by city and county in Northern Colorado. We can help confirm what is needed and coordinate inspections.

Timelines depend on scope, access, and whether permits or inspections are required. Smaller repairs can often be completed the same day, while underground line replacements and septic work may take longer due to digging and restoration.

Routine maintenance makes a big difference. Avoid flushing wipes, manage grease and food waste, watch your water pressure, and address small leaks early. Preventive hydro jetting and camera inspections reduce emergency calls for older lines.